tag:blogger.com,1999:blog-2830084253401570472.post1534714395311111669..comments2024-03-28T09:22:36.967+13:00Comments on Offsetting Behaviour: QueueingEric Cramptonhttp://www.blogger.com/profile/15831696523324469713noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-2830084253401570472.post-16044705802088562002012-02-16T21:17:25.080+13:002012-02-16T21:17:25.080+13:00Looks cool, but while it talks about text reminder...Looks cool, but while it talks about text reminders of upcoming appointments, can't easily tell if it warns patients of delays...Eric Cramptonhttps://www.blogger.com/profile/15831696523324469713noreply@blogger.comtag:blogger.com,1999:blog-2830084253401570472.post-50567031598636132202012-02-16T19:57:56.332+13:002012-02-16T19:57:56.332+13:00http://hp.vensahealth.com/SolutionsServices/Txt2Re...http://hp.vensahealth.com/SolutionsServices/Txt2Remind/AboutTxt2Remind.aspxPeter Pumpkinheadnoreply@blogger.comtag:blogger.com,1999:blog-2830084253401570472.post-31966822888767606112012-02-15T22:27:19.128+13:002012-02-15T22:27:19.128+13:00There are reports of US folk who have billed their...There are reports of US folk who have billed their doctors for bad waiting room delays, and who have been paid.<br /><br />The nonsense is more understandable with slack incentives in the NZ public system; that's why I expect the US to bear the fixed costs of sorting out the scheduling software.Eric Cramptonhttps://www.blogger.com/profile/15831696523324469713noreply@blogger.comtag:blogger.com,1999:blog-2830084253401570472.post-52081618955121502982012-02-15T18:01:21.645+13:002012-02-15T18:01:21.645+13:00What I don't get is even if you have a morning...What I don't get is even if you have a morning appointment, say 9:30, they still are behind.<br /><br />NZ GPS aren't really operating privately, they receive a subsidy per patient from the government and supply of doctors is constrained.<br /><br />There are probably many ailments that you don't really need to visit a doctor for, but you do anyway for peace of mind. <br />The market doesn't provide really allow for provision of these solutions, overall there is little incentive for innovation, at least on the level of the individual clinic. <br />That isn't to say there is no innovation occuring.Vnoreply@blogger.comtag:blogger.com,1999:blog-2830084253401570472.post-72418810689706112722012-02-15T14:10:25.591+13:002012-02-15T14:10:25.591+13:00The flip side of the coin is that a queue also has...The flip side of the coin is that a queue also has an aggregate salary/wage cost that may exceed that of the doctor, and every patient is likely to have some sort of timetable.<br /><br />I well remember a session on this sort of thing at a course back in the 80s. The facilitator asked how many people in the room considered the doctor to be a friend.. virtually every hand went up. The next question was how many present had had a meal at the doctor's house.. no hands went up.<br /><br />The point was this is purely a business relationship and the doctor had as much responsibility to organise his time properly so that every client was seen at close to the appointed time.<br /><br />The next time I had to wait 10 minutes I went up to the counter, explained my time was valuable to and walked out.. a couple of minutes later I had the satisfaction of seeing the doc rush into the car park looking for me. It doesn't hurt to occasionally remind the docs of the flip side.<br /><br />JCJChttps://www.blogger.com/profile/00875768024598278750noreply@blogger.com